Conflict is unavoidably present in all organisations.
In any situation where people interact, there is the
potential for disagreements, challenges and struggles.
Managing conflict skilfully and constructively is both valuable and necessary
in providing opportunities for positive change and development within an
organisation. This program offers a variety of practical learning opportunities
for you to develop skills in identifying conflict and resolving it effectively.
Duration
Two consecutive days
Designed for
Those who feel that their response to conflict situations could be improved,
including managers, project managers, supervisors and human resource
managers.
Content
• What is conflict?
• Strategies for managing conflict
• Personal styles of conflict management
• Active listening and questioning techniques
• Negotiating
• Assertiveness techniques
• Building solutions to conflict situations
Learning outcomes
• Recognise how personal values and views influence behaviour
• Identify conflict management styles
• Analyse the needs of each party
• Develop skills to resolve conflict in a flexible manner
• Develop positive influence techniques
• Develop negotiating skills appropriate for a win-win solution
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